Birmingham-based Law firm Lodders has appointed experienced business development specialist Kathryn Small as director of Client Experience.
With over 25 years’ experience in professional services marketing and business development, Kathryn joins the firm from Clearwater, Corporate Finance having previously held senior roles at Gowling WLG, Irwin Mitchell, and Eversheds Sutherland.
At Lodders, Kathryn will be focused on business development across the firm’s full breadth of services as well as streamlining and enhancing the client experience and leading the marketing team.
She said: “In a heavily saturated legal market, providing an outstanding client experience is a key differentiator.
“My role will be to show clients ‘the Lodders way’ of doing things and going beyond the transaction to understand how clients feel following every interaction they have with us.
“The firm has strong growth plans and a clear strategy for the next three years and is committed to maintaining its investment in central services which are arguably the engine room of any law firm.
“I’m looking forward to leading a laser-focused approach on our client experience to drive Lodders’ continued growth.”
Managing partner Paul Mourton said: “Kathryn’s in-depth business development experience across multiple professional services firms makes her a valuable addition to our Central Services team.
“Her strategic approach and lead generation expertise will be key to our ambitious growth and development plans. Lodders is very much a people business, and, with Kathryn’s support, we remain dedicated to providing the legal clarity and human understanding clients need to move forward and achieve their goals.”
