Sydney Mitchell has been ranked fourth among the West Midlands’ most client recommended law firms following an analysis of client feedback gathered through Legal 500’s annual research.
The regional firm, which has offices in Birmingham and Solihull, was placed alongside some of the UK’s largest national and international legal practices in research measuring clients’ likelihood of recommending their law firm.
The research uses Net Promoter Score*, a widely recognised measure of client satisfaction, and is calculated using responses to the question: ‘On a scale of 0–10, how likely are you to recommend this firm?’
The findings of the research draw on nearly 200,000 client responses from across the UK. Firms required at least 150 client responses and multiple Legal 500 rankings to be included.
Commenting on the research and its findings, Karen Moores, senior partner at Sydney Mitchell, said: “Being recommended by a client is one of the strongest endorsements a law firm can receive. This Legal 500 research and its recognition of Sydney Mitchell is particularly significant because it is based on the experiences and confidence of the businesses, organisations and individuals we serve.
“Our aim is to build trusted relationships, provide clear advice and help every client achieve a positive outcome. To be ranked among the four most highly recommended law firms in the West Midlands, against international and national firms, is a tremendous reflection of the care and commitment shown by colleagues across Sydney Mitchell.
“I would like to thank our clients for continuing to place their trust in us and everyone across the firm who contributes to the experience they receive.”
For more information, read the Legal 500 press release here.
Sydney Mitchell LLP has offices in Birmingham and Solihull. The firm has built a reputation as one of the Midlands’ leading independent law firms, advising businesses, organisations and private individuals across a broad range of legal disciplines. Founded over 260 years ago, the firm combines specialist legal expertise with a personal, relationship-led approach that has underpinned its success. Sydney Mitchell is a Top Tier Legal 500 practice, Lexcel accredited, seven-time winner of Birmingham Law Society Firm of the Year (5–15 partners) / Regional Law Firm. Visit: www.sydneymitchell.co.uk.
*Net Promoter Scores are calculated by subtracting the percentage of respondents classified as “detractors” (those awarding scores of six or below) from the percentage of “promoters” (those giving scores of nine or 10). The result provides a clear indication of how strongly clients advocate for a firm’s services.
